ALLPAY CARD PAYMENTS - TERMS AND CONDITIONS
1 Application of Terms
1.1 This page sets out the terms and conditions under which you can make payments through the allpay internet payment facility (“Facility”) on our website or via the allpay mobile application (“App”). Please read these terms carefully before using the Facility or App.
1.2 By clicking the “I accept” button to confirm your agreement to these terms and conditions. If you do not do so you will not be able to use the Facility or App.
1.3 You may make payments to any or your accounts which are registered with us by text from your mobile phone or via our automated telephone payment system from your mobile phone or landline, and these terms and conditions also apply to those payments.
1.4 We reserve the right to make changes these terms and conditions from time to time and you should check this page each time you use the Facility or App, or make a payment from your mobile phone or landline.
2 Information about us
2.1 We are allpay Ltd of Fortis et Fides, Whitestone Business Park, Whitestone, Hereford HR1 3SE; company number 02933191. Our VAT number 666 9148 88.
2.2 We are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).
3 Use of our payment facility
3.1 You can use the Facility or App to make payments to any of your accounts which are registered with us.
3.2 Online payments can be made by debit or credit card. Your payments are not collected by us directly, but by the bank on behalf of the applicable authority or service provider.
3.3 We do not make any administration charge for using the Facility or App to make any payment.
4 Making payments
4.1 You must use your unique payment reference number (“PRN”) when making a payment. Please take care that the information you enter is correct. You can cancel any payment at any time up until you press the “Confirm” button.
4.2 You must keep all PRN numbers and your online username and password secret.
4.3 You must not use any debit or credit card to make a payment through the Facility or App unless you are the cardholder or you have authority from the cardholder to do so. If we suspect that you are using any payment card fraudulently we reserve the right to pass your information on to the applicable law enforcement agency without notice to you.
4.4 Payments will be processed by the end of the day after you use our Facility or App to make a payment.
5 Confirmation of payment
5.1 Once your payment has been authorised, a confirmation screen will be displayed showing the payment details and a transaction reference number. These details will also be e-mailed to you.
5.2 Please keep a note of the transaction reference number, as you will need to quote this if you have any queries with your payment.
5.3 Please note for the purposes of the Payment Services Directive, point of payment of any bill is deemed to have taken place as soon as the transaction has been received.
6.1 If you make a mistake in any payment, you should contact our customer services team immediately. You will need to have the payment reference number, PRN number and payment card details to hand.
6.2 Refunds may be made in exceptional circumstances in our discretion.
6.3 If you request a chargeback from your card issuer, or if the bank or your payment card provider confirms that an unauthorised payment has been made using your card, allpay will take steps to process the chargeback or refund the unauthorised payment.
6.4 All refunds will be made to the payment card which you used to make the payment. We aim to process refunds within 30 days.
7 allpay Cashless
7.1 You may use the Facility or App to make payments to the allpay Cashless, in which case the following additional terms apply.
7.2 You are responsible for monitoring the balance of your allpay Cashless account and for keeping your account in sufficient credit to cover your child’s or your own purchases. We do not monitor the balance of your allpay Cashless account and are not obliged to tell you if the balance of your account is low, zero or has a negative balance.
7.3 If your account does not have sufficient credit to cover any purchase which you or your child may make, the school or service provider may choose in their sole discretion to allow the purchase. However, we are not liable to you or your child if the school or service provider does not allow the purchase.
8 TEXT AND IVR PAYMENTS
8.1 If you register with us to make payments by text, we will store your payment card details in order for us to be able to process your payments. We will keep your payment card details safe as described in condition 9.2 of these terms and conditions.
8.2 We will confirm each text payment by sending a confirmation text to your mobile phone.
8.3 Where you make a payment via our automated telephone payment system, you must have your PRN number and payment card details to hand. We will confirm your payment at the end of the call by providing you with an authorisation code for your payment. Please ensure that you write the authorisation code down in case you need to contact us about your payment.
9.1 We may store yourpayment card details solely for the operation of the Facility or App. Other than as necessary to process your payment, we will not share your payment card details with any third party or make them visible or accessible outside the secure banking network.
9.2 We will always take care to ensure your payment card details are kept safe and secure, in accordance with the PCI DSS. Your card details will be stored on a server behind a secure firewall, and only a limited number of authorised employees will be able to access this information .
10 Disclaimer of Liability
10.1 In no event will we be liable for any damages whatsoever arising out of your use, inability to use, or the results of use of this Facility or the App, this website or any websites linked to it, or the materials or information contained at any or all such websites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages.
10.2 We do not accept liability for a payment not reaching the correct account due to you quoting an incorrect PRN or account number or incorrect personal or card details.
10.3 If your payment card provider declines any payment, your account will not be credited and we are under no obligation to bring this fact to your attention. We do not accept liability if any payment is refused or declined by your payment card provider for any reason. You should check with your bank or payment card provider that payment has been deducted from your account. If your payment is refused you will need to contact your payment card provider to discuss the reasons for the refusal and make alternative arrangements to make payment to the account.
11 Contact Details
11.1 Should you have any difficulty in making payments or require any further details at all in relation to any part of the Facility or App, please contact our Support team directly on 0844 557 8318* between the hours of 8:00am and 6:00pm Monday to Friday. Alternatively you can email us at any time at firstname.lastname@example.org.
* allpay Limited would like to make you aware that calls to this number will be charged at 7 pence per minute plus your phone company’s access charge, which may vary depending on provider.
12 Governing Law
12.1 These Terms and Conditions are governed by and to be construed in accordance with English Law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13.1 We may also use your personal data, or allow certain third parties to use your personal data, to provide you with information about products and services which may be of interest to you. We or they may contact you about these by post, telephone, email or SMS.
13.2 Please see “Your Rights” (below) if you wish to unsubscribe.
14 Disclosure of your personal data to third parties
14.1 We may share your personal data with any of our subsidiaries or our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
14.2 We may share your personal data with third parties to the extent necessary to process your payment. We may also disclose your personal data to third parties:
14.2.1 if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer, and if we sell any business or assets your personal data will be one of the transferred assets;
14.2.2 if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce any of our terms of business or other agreements; or to protect the rights, property, or safety of allpay Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
15 Your rights
15.1 You may ask us at any time not to use your personal data or allow a third party to use it for marketing purposes. You can prevent us from doing this by ticking certain boxes on the forms which we use to collect your data. You can also ask us at any time to stop sending marketing information to you by contacting us at the email address email@example.com .
15.2 You may request details about the information hold about you by writing to The Data Protection Officer at the address firstname.lastname@example.org We may charge you a fee of £10 to cover our costs in meeting your request.
At allpay Ltd, we are committed to protecting and respecting your privacy. We will keep any personal data which you provide to us safe and secure, and use it in accordance with the Data Protection Act 1998.
Information which we may collect from you
We may collect and use any information which you provide to us:
through our websites http://www.allpay.net http:/www.allpaybroadband.com http://www.allpaybroadband.it http://www.24dash.com http://www.24dashjobs.com http://www.24housing.co.uk http://www.24publishing.co.uk http://www.allpayments.net http://www.allpayments.net/textpay http://www.allpaydosh.com http://www.callpay.net https://webconnect.allpay.net (our “websites”) or the allpay App (“App”) when you register to use our payments service; add or change details of your accounts, or make any payment (including by text or telephone);
· you set up, manage or make any payment to your allpay cashless account,
· when you contact us, post material or request other services from us. We may also ask you for certain information if you report a problem with our website.
We also retain information about your visits to our website and the resources that you access.
We may collect information about your computer or mobile phone, including where available your IP address, operating system and browser type, for system administration and to report statistical information to our advertisers about our users’ browsing actions and patterns. This information does not identify you as an individual.
information which you provide to us is stored on our secure servers in the
Any payment transactions will be encrypted using SSL technology and as we are fully complaint with the Payment Card Industry Data Security Standard (PCI DSS) we will apply appropriate levels of security in the collection storage and use of your credit or debit card details.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
How we use your personal data
We may use your personal data in the following ways:
· to process your payments and manage your accounts, and to notify you if there is a problem with any payment;
· or enable you to top up your allpay Cashless account;
· to carry out our obligations in any contracts entered into between us, and to answer any of your questions and enquiries;
· to enable us to develop and market other products and services and to improve our website, App and our other services, and to notify you about changes to these.
· to allow you to participate in interactive features of our service, when you choose to do so.
We may also use your personal data, or allow certain third parties to use your personal data, to provide you with information about products and services which may be of interest to you. We or they may contact you about these by post or telephone.
We will only contact you by e-mail or SMS with information about products and services if you have previously purchased similar products or services from us, or where you have consented to this by ticking the relevant box situated on the registration form by which we collect your data.
Disclosure of your personal data to third parties
We may share your personal data with any of our subsidiaries or our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your personal data with third parties to the extent necessary to process your payment. We may also disclose your personal data to third parties:
· if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer, and if we sell any business or assets your personal data will be one of the transferred assets;
· if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce any of our terms of business or other agreements; or to protect the rights, property, or safety of allpay Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You may ask us at any time not to use your personal data or allow a third party to use it for marketing purposes. You can prevent us from doing this by ticking certain boxes on the forms which we use to collect your data.You can also ask us at any time to stop sending marketing information to you by contacting us at the email address email@example.com
You may request details about the information hold about you by writing to The Data Protection Officer at the address firstname.lastname@example.org We may charge you a fee of £10 to cover our costs in meeting your request.
Third Party Links
Our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, you should note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
(1) About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
(2) Cookies on this website
We may use both session and persistent cookies on this website.
We may therefore send to you the following cookies:
PHPSESSID is used to identify you as a user between page loads.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to recognise your computer when you visit our website;
(2) to track you as you navigate our website, and to enable the use of logins to our website;
(3) to improve the website's usability;
(4) to analyse the use of our website;
(5) in the administration of this website;
(6) to personalise our website for you, including targeting advertisements which may be of particular interest to you.
(4) Third party cookies
When you use our website, you may also be sent third party cookies.
Our advertisers/service providers may send you cookies. They may use the information they obtain from your use of their cookies:
to track your browser across
(2) to build a profile of your web surfing;
(3) to target advertisements which may be of particular interest to you.
We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.
(5) Blocking cookies
Most browsers allow you to refuse to accept cookies. For example:
(1) in Internet Explorer you can refuse all cookies
by clicking "Tools", "Internet Options",
"Privacy", and selecting "Block all cookies" using the
(2) in Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
Blocking all cookies will, however, have a negative impact upon the usability of many websites. [If you block cookies, you will not be able to use the [identify feature(s)] on this website.
(6) Deleting cookies
You can also delete cookies already stored on your computer:
(1) in Internet Explorer, you must manually delete
(2) in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
Obviously, doing this may have a negative impact on the usability of many websites.
(7) Contact us
This website is owned and operated by allpay Limited.
If you have any questions about our cookies or this Cookies Policy, please contact us by email (to email@example.com ), by telephone (to 0844 225 5729*) or by post to allpay Limited, Fortis et Fides, Whitestone Business Park, Whitestone, Hereford HR1 3SE
* allpay Limited would like to make you aware that calls to this number will be charged at 3 pence per minute plus your phone company’s access charge, which may vary depending on provider.